Shipping Policy

At Ross and Kim, we want your order to arrive as smoothly and efficiently as possible. Below you’ll find all important information about our shipping process, delivery times, tracking, and shipping destinations.

Where We Ship

We currently ship orders throughout the United Kingdom only.

From big cities to small towns, if you're in the U.K., we're shipping to your doorstep. All orders are shipped directly from our central fulfillment warehouse in Asia to your delivery address.

Shipping Costs

We offer free shipping on all orders within the United Kingdom.

There are no standard shipping charges added to your order at checkout.

Processing Time

Orders are typically processed within 1–3 BUSINESS DAYS.

Order cut-off time: 6:00 PM (GMT)

Processing begins once your order has been successfully placed and payment has been confirmed. Orders placed on weekends or public holidays will normally begin processing on the next business day.

Estimated Delivery Time

After your order has been processed and shipped, delivery typically takes approximately 6–10 BUSINESS DAYS

Please note that processing time and shipping time are separate. Delivery estimates may occasionally be affected by carrier delays, public holidays, customs procedures, weather conditions, or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Tracking updates may take some time to appear after the carrier has received your package.

You can track your order on the Track your Order page.

If your order has not arrived within the expected delivery window or your tracking information has not updated for an extended period, please contact our customer service team.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at info@rossandkim.com. We cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

Questions About Your Shipment?

If you have any questions about your order or delivery, please contact us:

Email: info@rossandkim.com
Contact us through our Contact Page

Customer Service Hours:
Monday – Friday: 9:00 AM To 9:00 PM
Saturday and Sunday: CLOSED

We aim to respond to customer inquiries within 24 hours.
When contacting us about an existing order, please include your order number so we can assist you more quickly.

We’re committed to making your shopping experience with Ross and Kim as smooth and worry-free as possible—from the moment you place your order until it arrives at your doorstep.

Simple, reliable shipping is part of the experience you can expect from us.