Terms of Service
Last updated: September 8, 2026
These Terms of Service govern your use of https://rossandkim.com/ and any purchases made through the website.
The website is operated by:
Store Name: Ross and Kim
A trading name of Compa-Ecom
Company registration number: 99912279
Business Address: De Gijster 92, 4921NK, Made, the Netherlands
Email: info@rossandkim.com
By accessing our website, using our Services, or purchasing products from us, you agree to be bound by these Terms of Service and any policies referenced on our website.
If you do not agree to these Terms, please do not use our website or Services.
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian where required.
You may not use our products or Services for any illegal or unauthorized purpose, or violate any applicable laws when using our website.
You must not transmit viruses, malicious code, or other harmful technology through our Services.
A violation of these Terms may result in suspension or termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or limit service where reasonably necessary, including in cases of suspected fraud, misuse, prohibited activity, or violations of these Terms.
You may not reproduce, duplicate, copy, sell, resell, or exploit any part of our website or Services without our prior written permission.
Information transmitted through the internet may pass through multiple networks or systems. Payment information is handled through secure payment providers and protected in accordance with their security standards.
SECTION 3 - ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, information may occasionally contain errors, omissions, or outdated details.
We reserve the right to correct, update, or modify website content where necessary.
Information provided on the website is for general informational purposes and should not be relied upon where more current or specific information is required.
SECTION 4 - CHANGES TO SERVICES AND PRICES
Product prices may change from time to time without prior notice.
We may modify, suspend, or discontinue certain parts of our website or Services at any time.
Any price changes will not affect orders that have already been accepted and paid unless otherwise required by law.
SECTION 5 - PRODUCTS
Certain products may be available exclusively through our online store and may be offered in limited quantities. Returns and refunds are subject to our RETURN AND REFUND POLICY.
We make reasonable efforts to display product images, colors, sizing, descriptions, and other details as accurately as possible. However, colors and appearance may vary depending on your screen, device settings, lighting, or other technical factors.
We reserve the right, where reasonably necessary and permitted by law, to limit the quantities of products available for purchase, restrict sales to certain customers or locations, change product descriptions or prices, discontinue products, and refuse or cancel orders.
SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases where an order appears fraudulent or suspicious, contains incorrect payment information, exceeds reasonable quantity limits, appears to be intended for unauthorized resale, or cannot be fulfilled.
If we cancel or modify an order after it has been placed, we may contact you using the email address, telephone number, or billing information provided during checkout.
You agree to provide accurate, complete, and current information when placing an order and are responsible for ensuring that your billing, shipping, email, and other order details are correct.
For more information about returns and refunds, please review our RETURN AND REFUND POLICY.
SECTION 7 - THIRD-PARTY TOOLS AND SERVICES
We may provide access to services, tools, software, or features supplied by third parties.
We do not necessarily control these third-party services and cannot guarantee their availability, accuracy, security, or performance.
Your use of third-party tools may also be subject to the provider’s own terms and privacy policies.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, accuracy, availability, privacy practices, or security of third-party websites.
Before using third-party websites or services, you should review their applicable terms and policies.
SECTION 9 - USER COMMENTS AND SUBMISSIONS
If you submit reviews, feedback, suggestions, ideas, comments, or other content to us, you confirm that you have the right to provide such content.
You may not submit anything that violates applicable law, infringes the intellectual property or other rights of third parties, contains malicious software, is false or misleading, or is abusive, defamatory, obscene, or otherwise unlawful.
Where permitted by law, we may use feedback or other submissions you voluntarily provide to improve our Services, products, and overall customer experience.
SECTION 10 - PERSONAL INFORMATION
Your submission and processing of personal information through our website is governed by our Privacy Policy.
Please review our PRIVACY POLICY.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information made available on our website or through our Services may contain typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, availability, shipping costs, delivery estimates, product images, or other information displayed on our website.
We make reasonable efforts to ensure that the information on our website is accurate and up to date, but we cannot guarantee that all information will always be complete, current, or free from errors.
We reserve the right to correct any errors, inaccuracies, or omissions, update or change information, and, where reasonably necessary and permitted by applicable law, cancel or modify orders affected by incorrect or incomplete information.
Where an order is affected by a significant error, we may contact you using the details provided during checkout to explain the situation and, where appropriate, offer a suitable solution.
SECTION 12 - PROHIBITED USES
You may not use our website, Services, or any content made available through them for unlawful, fraudulent, abusive, or unauthorized purposes. This includes using the website in a way that violates applicable laws or regulations, infringes intellectual property or other rights, harasses, threatens, abuses, or discriminates against others, or involves the submission of false, misleading, or deceptive information.
You must also not upload, transmit, or introduce viruses, malicious code, or other harmful technology, collect or attempt to collect personal information about others without authorization, or use the website for spam, phishing, scraping, crawling, or other forms of misuse.
Any attempt to interfere with the security, functionality, performance, or proper operation of the website or Services is strictly prohibited. We reserve the right to restrict, suspend, or terminate access to our Services where we reasonably believe these Terms have been violated or the website has been misused.
SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We aim to provide reliable access to our website and Services, but we cannot guarantee that they will always be uninterrupted, error-free, secure, or available.
To the maximum extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the fullest extent permitted by law, Ross and Kim, its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or Services.
Your statutory consumer rights remain unaffected.
SECTION 14 - INDEMNIFICATION
Where permitted by applicable law, you agree to indemnify and hold harmless Ross and Kim, its owners, employees, affiliates, service providers, and contractors from claims arising from your breach of these Terms, misuse of the Services, violation of applicable law, or violation of third-party rights.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary.
The remaining provisions will continue to remain valid and enforceable.
SECTION 16 - TERMINATION
These Terms remain effective while you use our website or Services.
You may stop using the Services at any time.
We may suspend or terminate access to our Services if we reasonably believe you have violated these Terms, misused the website, or engaged in fraudulent or unlawful activity.
Any obligations or liabilities that arose before termination will remain in effect where appropriate.
SECTION 17 - ENTIRE AGREEMENT
These Terms, together with the policies and notices referenced on our website, form the agreement between you and Ross and Kim regarding your use of the Services.
If we do not immediately enforce a right under these Terms, this does not mean that we waive that right.
SECTION 18 - GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by the laws of the Netherlands
Nothing in this section limits any mandatory consumer rights that may apply to you under the laws of your place of residence.
SECTION 19 - CHANGES TO THESE TERMS
We may update these Terms from time to time.
Any revised version will be posted on this page together with an updated “Last updated” date.
Your continued use of the website after changes take effect constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 20 - RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, and cancellations are governed by our separate RETURN AND REFUND POLICY.
Where there is any inconsistency between these Terms and our Return & Refund Policy, the applicable Return & Refund Policy and mandatory consumer law will apply.
SECTION 21 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Store Name: Ross and Kim
A trading name of Compa-Ecom
Company registration number: 99912279
Business Address: De Gijster 92, 4921NK, Made, the Netherlands
Email: info@rossandkim.com
Contact us through our Contact Page
Customer Service Hours:
Monday – Friday: 9:00 AM To 9:00 PM
Saturday and Sunday: CLOSED
We aim to respond to customer inquiries within 24 hours.